FAQ

Could you please find the following questions and answers?
Most of them frequently appear when communicating with our dear customers.These should benefit and help you.

Q1.What is the Trade Term?
A1:Ex-work factory , FOB Guangzhou, FOB shenzhen, CIF

Q2. How long is the guarantee (period)?
A2:Three years quality warranty . 

Q3.How many colors for selection ? 
A3:More than 30 colors. We will provide you the color card , pls choose your favorite from it.

Q4.How long is our production leading time?
A4:within 15-20 days upon receive deposit in normal season, and 25-30days in our busy time(August,September,October).

Q5.What is the payment term?
Q5:T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready . 

Q6.What is the packing details?
A6:Knock down Packing with the carton boxes ,and inside with the pear cotton for protection. Glass parts are packed with wooden frame outsides to protect the items.

Q7. What support you will have to assemble this furniture?
A7: Inside each packing of the office furniture products ,we have put the exactly instruction book ,you can assemble the office furniture very easy .

Q8.What kind of documents we will provide to you?
A8:B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side.

Q9. During shipping, if there is a damage to products, how do you get replacement?
A9: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.

Q10. If there are any missing parts in our shipment, how long it takes for you to send?
A10: If there is some small missing components,we will DHL  to you ASAP within one week.

Company Information  :    
 
Ulink Furniture Group Co.Ltd,located in Lecong furniture town,created by 15 outstanding furniture factories .We are committed to the design, production, sales and services of high-end living room furniture, outdoor furniture and garden furniture, aiming at creating perfect, comfortable and high-quality lifestyle for you. Our Products involved: the high-end leather and fabric sofas, high-end bedroom suites, high-end stainless steel dinette, TV cabinets and marble coffee table, outdoor furniture and beach villas furniture.

 
For more information about Ulink Furniture Group,please contact with us !